Global Certificate in De-escalation: Transforming Interactions
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Course Details
• Understanding De-escalation: Foundational Concepts
• Recognizing Escalation Triggers: Identifying Potential Conflicts
• Verbal De-escalation Techniques: Communication Strategies
• Non-Verbal De-escalation Techniques: Body Language and Proximity
• Crisis Prevention and Mitigation: Proactive Approaches
• Legal and Ethical Considerations in De-escalation
• Cultural Competence in De-escalation: Addressing Bias and Sensitivity
• De-escalation Training Scenarios: Practical Application
• Developing a De-escalation Plan: Organizational Integration
• Mental Health Awareness and De-escalation: Supporting Wellbeing
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