Global Certificate in Social Media Monitoring for CX
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Course Details
• Unit 1: Introduction to Social Media Monitoring for Customer Experience (CX)
• Unit 2: Understanding Social Media Metrics and KPIs for CX
• Unit 3: Social Listening Tools and Techniques
• Unit 4: Analyzing Customer Sentiment and Emotion in Social Media Data
• Unit 5: Identifying Customer Trends and Insights through Social Media Monitoring
• Unit 6: Social Media Crisis Management and Reputation Monitoring
• Unit 7: Integrating Social Media Monitoring into the Broader CX Strategy
• Unit 8: Case Studies: Successful Social Media Monitoring for CX in Action
• Unit 9: Ethical Considerations in Social Media Monitoring
• Unit 10: Future Trends and Innovations in Social Media Monitoring for CX
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Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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