Global Certificate in Social Media Monitoring for CX

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Course Details

Unit 1: Introduction to Social Media Monitoring for Customer Experience (CX)
Unit 2: Understanding Social Media Metrics and KPIs for CX
Unit 3: Social Listening Tools and Techniques
Unit 4: Analyzing Customer Sentiment and Emotion in Social Media Data
Unit 5: Identifying Customer Trends and Insights through Social Media Monitoring
Unit 6: Social Media Crisis Management and Reputation Monitoring
Unit 7: Integrating Social Media Monitoring into the Broader CX Strategy
Unit 8: Case Studies: Successful Social Media Monitoring for CX in Action
Unit 9: Ethical Considerations in Social Media Monitoring
Unit 10: Future Trends and Innovations in Social Media Monitoring for CX

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Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Sample Certificate Background
GLOBAL CERTIFICATE IN SOCIAL MEDIA MONITORING FOR CX
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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