Professional Certificate in Social Media Crisis Management and Reputation Repair

• Unit 1: Introduction to Social Media Crisis Management
• Unit 2: Understanding Reputation Management in Digital Channels
• Unit 3: Developing a Crisis Management Plan
• Unit 4: Social Media Listening and Monitoring
• Unit 5: Identifying and Analyzing Social Media Crises
• Unit 6: Effective Communication Strategies during a Crisis
• Unit 7: Ethical Considerations in Social Media Crisis Management
• Unit 8: Repairing Brand Reputation Post-Crisis
• Unit 9: Measuring the Impact of Crisis Management and Reputation Repair
• Unit 10: Case Studies in Social Media Crisis Management and Reputation Repair