Professional Certificate in Social Media Crisis Management and Reputation Repair
-- ViewingNowThe Professional Certificate in Social Media Crisis Management and Reputation Repair is a crucial course designed to equip learners with essential skills to handle and mitigate digital crises. In an era where social media drives brand reputation, this program is more relevant than ever, with 92% of companies indicating the importance of social media crisis management.
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À propos de ce cours
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à 2-3 heures par semaine
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Détails du cours
• Unit 1: Introduction to Social Media Crisis Management
• Unit 2: Understanding Reputation Management in Digital Channels
• Unit 3: Developing a Crisis Management Plan
• Unit 4: Social Media Listening and Monitoring
• Unit 5: Identifying and Analyzing Social Media Crises
• Unit 6: Effective Communication Strategies during a Crisis
• Unit 7: Ethical Considerations in Social Media Crisis Management
• Unit 8: Repairing Brand Reputation Post-Crisis
• Unit 9: Measuring the Impact of Crisis Management and Reputation Repair
• Unit 10: Case Studies in Social Media Crisis Management and Reputation Repair
Parcours professionnel
