Professional Certificate in CRM for Streamlined E-commerce
-- viewing now5,519+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
About this course
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course Details
• Introduction to CRM (Customer Relationship Management): Understanding CRM, its importance in e-commerce, and how it can streamline customer interactions. • Setting up CRM for E-commerce: Choosing a CRM system, data migration, and integration with e-commerce platforms. • Customer Data Management: Collecting, organizing, and analyzing customer data for personalized interactions. • Customer Segmentation: Identifying and categorizing customers based on their behavior, preferences, and value. • Customer Engagement Strategies: Personalized marketing, customer service, and loyalty programs. • Sales Force Automation: Automating sales processes, managing leads, and tracking sales performance. • Marketing Automation: Implementing automated marketing campaigns, email marketing, and social media marketing. • Service Automation: Streamlining customer service processes, self-service portals, and chatbots. • Reporting and Analytics: Analyzing CRM data for insights, creating reports, and making data-driven decisions. • Best Practices and Future Trends: Following best practices for CRM in e-commerce and staying updated with the latest trends.
Career Path
Generating career path...
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Course fee
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
- Full course access
- Digital certificate
- Course materials
Get course information
Earn a career certificate