Professional Certificate in CRM for Streamlined E-commerce

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Course Details

Introduction to CRM (Customer Relationship Management): Understanding CRM, its importance in e-commerce, and how it can streamline customer interactions. • Setting up CRM for E-commerce: Choosing a CRM system, data migration, and integration with e-commerce platforms. • Customer Data Management: Collecting, organizing, and analyzing customer data for personalized interactions. • Customer Segmentation: Identifying and categorizing customers based on their behavior, preferences, and value. • Customer Engagement Strategies: Personalized marketing, customer service, and loyalty programs. • Sales Force Automation: Automating sales processes, managing leads, and tracking sales performance. • Marketing Automation: Implementing automated marketing campaigns, email marketing, and social media marketing. • Service Automation: Streamlining customer service processes, self-service portals, and chatbots. • Reporting and Analytics: Analyzing CRM data for insights, creating reports, and making data-driven decisions. • Best Practices and Future Trends: Following best practices for CRM in e-commerce and staying updated with the latest trends.

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Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Sample Certificate Background
PROFESSIONAL CERTIFICATE IN CRM FOR STREAMLINED E-COMMERCE
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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