Masterclass Certificate in Customer Support Analytics & Data Interpretation

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Course Details

Unit 1: Introduction to Customer Support Analytics
Unit 2: Data Collection Methods in Customer Support
Unit 3: Data Analysis Techniques for Customer Support
Unit 4: Metrics and KPIs in Customer Support Analytics
Unit 5: Customer Satisfaction (CSAT) Analysis
Unit 6: Net Promoter Score (NPS) Analysis
Unit 7: First Response Time (FRT) Analysis
Unit 8: Customer Effort Score (CES) Analysis
Unit 9: Ticket Deflection and Self-Service Metrics
Unit 10: Visualization and Reporting in Customer Support Analytics

Career Path

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The Masterclass Certificate in Customer Support Analytics & Data Interpretation is a valuable asset for professionals seeking roles in the ever-evolving UK job market. This comprehensive program equips learners with essential skills for data-driven decision-making in customer support and experience management. In this dynamic landscape, various roles require expertise in data analysis and interpretation, including Customer Support Analyst, Data Interpretation Specialist, Customer Experience Analyst, and Support Analytics Manager. The demand for these roles showcases the increasing need for professionals who can leverage data to drive business growth and enhance customer satisfaction. The 3D pie chart above offers a visual representation of the distribution of these roles, helping you understand the relative significance of each position in the industry. With the Masterclass Certificate in Customer Support Analytics & Data Interpretation, you'll be well-prepared to excel in any of these roles and contribute to the success of your organization.

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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MASTERCLASS CERTIFICATE IN CUSTOMER SUPPORT ANALYTICS & DATA INTERPRETATION
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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