Masterclass Certificate in Customer Support Analytics & Data Interpretation

Name: Masterclass Certificate in Customer Support Analytics & Data Interpretation
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The Masterclass Certificate in Customer Support Analytics & Data Interpretation is a comprehensive course designed to empower professionals with essential skills in data analysis and interpretation for customer support. This course highlights the importance of data-driven decision-making in customer support, emphasizing the growing industry demand for professionals who can leverage data to improve customer experiences and drive business growth.

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AboutThisCourse

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CourseDetails

• Unit 1: Introduction to Customer Support Analytics
• Unit 2: Data Collection Methods in Customer Support
• Unit 3: Data Analysis Techniques for Customer Support
• Unit 4: Metrics and KPIs in Customer Support Analytics
• Unit 5: Customer Satisfaction (CSAT) Analysis
• Unit 6: Net Promoter Score (NPS) Analysis
• Unit 7: First Response Time (FRT) Analysis
• Unit 8: Customer Effort Score (CES) Analysis
• Unit 9: Ticket Deflection and Self-Service Metrics
• Unit 10: Visualization and Reporting in Customer Support Analytics

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The Masterclass Certificate in Customer Support Analytics & Data Interpretation is a valuable asset for professionals seeking roles in the ever-evolving UK job market. This comprehensive program equips learners with essential skills for data-driven decision-making in customer support and experience management. In this dynamic landscape, various roles require expertise in data analysis and interpretation, including Customer Support Analyst, Data Interpretation Specialist, Customer Experience Analyst, and Support Analytics Manager. The demand for these roles showcases the increasing need for professionals who can leverage data to drive business growth and enhance customer satisfaction. The 3D pie chart above offers a visual representation of the distribution of these roles, helping you understand the relative significance of each position in the industry. With the Masterclass Certificate in Customer Support Analytics & Data Interpretation, you'll be well-prepared to excel in any of these roles and contribute to the success of your organization.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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MASTERCLASS CERTIFICATE IN CUSTOMER SUPPORT ANALYTICS & DATA INTERPRETATION

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London School of International Business (LSIB)

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05 May 2025

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