Executive Development Programme in Managing Support Team Performance

Name: Executive Development Programme in Managing Support Team Performance
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The Executive Development Programme in Managing Support Team Performance is a certificate course designed to empower managers and team leaders with the skills to optimize support team performance. This program emphasizes the importance of effective communication, performance management, and team motivation, making it highly relevant in today's collaborative work environments.

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About this course

With the increasing demand for skilled professionals who can manage and lead support teams, this course is a perfect fit for those seeking career advancement. Learners will gain essential skills in setting performance goals, monitoring progress, and providing constructive feedback. They will also learn how to create a positive team culture that fosters engagement, productivity, and innovation. By completing this program, learners will be equipped with the tools and techniques to drive support team success and achieve organizational objectives. This certificate course is an excellent opportunity for professionals looking to enhance their leadership skills and take their careers to the next level.

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Course Details

• Unit 1: Introduction to Support Team Management
• Unit 2: Setting Performance Goals and Expectations
• Unit 3: Monitoring and Measuring Support Team Performance
• Unit 4: Providing Effective Feedback and Coaching
• Unit 5: Motivating and Engaging Support Team Members
• Unit 6: Managing Support Team Communication and Collaboration
• Unit 7: Developing Support Team Skills and Knowledge
• Unit 8: Addressing Performance Issues and Conducting Performance Reviews
• Unit 9: Building and Leading High-Performing Support Teams
• Unit 10: Creating a Positive and Productive Support Team Culture

Career Path

In the Executive Development Programme for managing support team performance, we focus on enhancing the skills and knowledge necessary for success in today's demanding job market. In this 3D pie chart, we present the distribution of four key roles in support team management, providing insights into the industry relevance and demand. 1. Support Team Manager: A Support Team Manager oversees daily operations, ensuring service quality and team efficiency. The role requires strong leadership, communication, and organizational skills. According to the latest job market trends, the demand for Support Team Managers is consistently high in the UK, with an average salary ranging from £30,000 to £45,000 per year. 2. Customer Service Manager: Customer Service Managers are responsible for handling customer complaints, managing service quality, and developing customer service strategies. This role requires excellent interpersonal skills and the ability to manage conflicts effectively. In the UK, the average salary for Customer Service Managers ranges between £28,000 and £42,000 per year. 3. Technical Support Manager: Technical Support Managers handle complex technical issues, manage support teams, and coordinate with other departments to ensure customer satisfaction. The role demands a strong technical background and proficient problem-solving skills. In the UK, Technical Support Managers earn an average salary of £35,000 to £55,000 per year. 4. Helpdesk Manager: Helpdesk Managers oversee the day-to-day operation of helpdesk services, providing technical assistance and managing support teams. The role requires excellent technical skills and the ability to lead and motivate team members. In the UK, Helpdesk Managers earn an average salary ranging from £26,000 to £40,000 per year. Our Executive Development Programme is designed to equip aspiring professionals with the skills and knowledge required to succeed in these in-demand roles. By understanding the trends and requirements of the UK job market, we can tailor our training to ensure our participants are well-prepared for their future careers.

Entry Requirements

Basic understanding of the subject matter
Proficiency in English language
Computer and internet access
Basic computer skills
Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

Not accredited by a recognized body
Not regulated by an authorized institution
Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Earn a career certificate

EXECUTIVE DEVELOPMENT PROGRAMME IN MANAGING SUPPORT TEAM PERFORMANCE

is awarded to

Learner Name

who has completed a programme at

London School of International Business (LSIB)

Awarded on

05 May 2025

Blockchain Id: s-1-a-2-m-3-p-4-l-5-e

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.