Masterclass Certificate in Managing Online Reviews and Feedback

-- viewing now

The Masterclass Certificate in Managing Online Reviews and Feedback is a comprehensive course designed to equip learners with the essential skills to handle online reviews and feedback in the digital age. This certification program highlights the importance of online reputation management for businesses and emphasizes the impact of customer feedback on brand image.

5.0
Based on 2,572 reviews

5,284+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

In this era of increased online activity, the demand for professionals who can manage and respond to online reviews has skyrocketed. This course provides learners with practical strategies to handle negative reviews, analyze customer feedback, and leverage positive reviews for business growth. By completing this course, learners will gain a competitive edge in their careers, as they will have developed the skills to manage and improve a business's online reputation. This certification is ideal for marketing professionals, business owners, and customer service representatives who want to enhance their skills and advance their careers in the digital realm.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details

• Understanding Online Reviews: Importance & Impact
• Monitoring Online Reviews: Tools & Techniques
• Analyzing Online Feedback: Data-Driven Insights
• Responding to Online Reviews: Best Practices
• Generating Positive Reviews: Strategies & Ethics
• Managing Negative Reviews: De-escalation & Resolution
• Leveraging Reviews for Business Growth: SEO & Reputation Management
• Legal & Ethical Considerations in Online Review Management
• Creating a Review Management Plan: Case Studies & Templates
• Evaluating Review Management Success: Metrics & KPIs

Career Path

In the ever-evolving digital age, managing online reviews and feedback plays a crucial role in maintaining a strong business presence. With a Masterclass Certificate in this field, professionals can tap into the growing demand for skilled experts who can effectively manage and respond to online feedback. This section highlights relevant statistics, such as job market trends, salary ranges, and skill demand in the UK, using a 3D pie chart. The 3D pie chart below showcases various roles related to managing online reviews and feedback, along with their respective market share. This visually engaging representation provides a clear understanding of the industry's job market trends, allowing professionals to make informed decisions about their career paths. As a data visualization expert, I've utilized Google Charts to create a responsive and visually appealing 3D pie chart. The chart's transparent background and absence of added background colors ensure that the focus remains on the data itself. The width is set to 100% to adapt to all screen sizes, making the content accessible and user-friendly. The following roles are featured in the chart, each with a concise description aligned with industry relevance: 1. **Restaurant Manager**: Oversee the day-to-day operations of a restaurant, including managing online reviews and feedback to enhance customer satisfaction and establish a strong business reputation. 2. **Social Media Manager**: Curate and manage a company's social media presence, engage with customers, and address online feedback to maintain a positive brand image. 3. **Customer Service Manager**: Handle customer inquiries, complaints, and feedback across various channels, ensuring a consistent and positive customer experience. 4. **Online Reputation Manager**: Monitor, track, and improve a company's online reputation by addressing negative reviews, promoting positive feedback, and implementing strategies to boost online visibility. 5. **Content Marketing Specialist**: Develop and implement content marketing strategies to engage with customers, generate positive online reviews, and build brand awareness. 6. **SEO Specialist**: Optimize website content and structure to improve search engine rankings, drive organic traffic, and enhance online visibility. These roles showcase the diverse opportunities available to professionals with a Masterclass Certificate in Managing Online Reviews and Feedback. By understanding the job market trends, professionals can tailor their skillsets and pursue careers that align with their interests and expertise.

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
MASTERCLASS CERTIFICATE IN MANAGING ONLINE REVIEWS AND FEEDBACK
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment