Global Certificate in Social Media for Next-Gen Customer Service

-- viewing now

The Global Certificate in Social Media for Next-Gen Customer Service is a crucial course designed to empower professionals in the modern customer service landscape. With the increasing importance of social media as a customer interaction platform, this course is more relevant than ever.

4.5
Based on 3,417 reviews

6,948+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

This certificate course provides learners with essential skills to leverage social media for effective customer engagement, support, and loyalty. It covers topics such as social listening, customer service tools, and best practices for various social media platforms. By completing this course, learners will be able to enhance their organization's customer service and stay ahead in the competitive industry. In today's digital age, customer service professionals who are well-versed in social media best practices are highly sought after. This course equips learners with the skills and knowledge necessary to excel in their careers and deliver exceptional customer experiences.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details

• Social Media Customer Service Fundamentals <br> • Understanding Social Media Platforms <br> • Building a Social Media Customer Service Strategy <br> • Social Listening and Monitoring <br> • Engaging with Customers on Social Media <br> • Managing Customer Complaints and Crises on Social Media <br> • Measuring Social Media Customer Service Success <br> • Emerging Trends in Social Media Customer Service <br> • Tools and Technologies for Social Media Customer Service <br> • Ethics and Best Practices in Social Media Customer Service <br>

Career Path

The social media landscape is continually evolving, and businesses are investing in next-generation customer service teams to meet the growing demand for online engagement. The above 3D pie chart displays the UK job market trends for social media roles, highlighting the percentage of opportunities in various professions. The largest segment, Social Media Analyst, accounts for 35% of available positions, reflecting the need for data-driven insights to optimize customer experiences. Community Manager roles follow closely behind, making up 25% of the market, as companies seek dedicated professionals to manage their online presence and customer interactions. Content Specialist and Social Media Manager positions account for 20% and 15% of the job market, respectively. Content Specialists create compelling content to engage audiences, while Social Media Managers oversee strategy, planning, and execution across platforms. Lastly, Digital Marketing Coordinator roles represent 5% of the market, demonstrating the need for coordinated efforts between social media and traditional marketing channels. With a transparent background and a responsive design, this 3D pie chart is an engaging visual representation of the social media job market in the UK. Equip your team with the right skills by staying updated on these trends and investing in Global Certificate in Social Media for Next-Gen Customer Service.

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
GLOBAL CERTIFICATE IN SOCIAL MEDIA FOR NEXT-GEN CUSTOMER SERVICE
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment