Global Certificate in E-commerce CRM and Agile Practices
-- viewing nowThe Global Certificate in E-commerce CRM and Agile Practices is a comprehensive course designed to empower learners with essential skills for success in the rapidly evolving digital commerce landscape. This course focuses on Customer Relationship Management (CRM) strategies in e-commerce, teaching learners how to build, manage, and optimize customer relationships for business growth.
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Course Details
• Customer Relationship Management (CRM): Understanding CRM, CRM strategies, and CRM systems
• CRM Analytics: Analyzing customer data for effective CRM
• Global E-commerce: Overview of global e-commerce trends and challenges
• E-commerce CRM: Implementing CRM in e-commerce
• Agile Practices: Introduction to Agile methodologies and their application in e-commerce CRM
• Agile CRM: Implementing Agile practices in CRM projects
• CRM Integration: Integrating CRM with other e-commerce systems
• CRM Data Management: Managing customer data in CRM systems
• CRM Security: Ensuring security in CRM systems
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