Global Certificate in Speech Analytics: A Global Perspective
-- viewing nowThe Global Certificate in Speech Analytics is a comprehensive course that provides a global perspective on speech analytics technology and its applications. This course is critical for professionals seeking to stay updated on the latest advancements in AI and machine learning, which are revolutionizing the way businesses analyze customer interactions.
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Course Details
• Introduction to Speech Analytics: Defining Speech Analytics, its importance, and applications
• Data Collection and Processing: Techniques for data collection, processing, and storage in Speech Analytics
• Natural Language Processing (NLP): Understanding NLP, its role in Speech Analytics, and NLP techniques
• Speech Recognition and Transcription: Speech recognition principles, transcription accuracy, and challenges
• Sentiment Analysis: Identifying and analyzing emotions, opinions, and sentiments in speech data
• Data Visualization and Reporting: Presenting Speech Analytics data through charts, graphs, and reports
• Speech Analytics Use Cases: Implementing Speech Analytics in customer service, marketing, and sales
• Ethics and Privacy in Speech Analytics: Guidelines for collecting, storing, and using speech data ethically
• Speech Analytics Trends and Future Directions: Examining emerging trends and future directions in Speech Analytics
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