Certificate in Customer Service Metrics & Reporting

-- viewing now

The Certificate in Customer Service Metrics & Reporting is a comprehensive course that equips learners with the essential skills to measure, analyze, and improve customer service performance. This certification is crucial in today's customer-centric world, where businesses prioritize customer satisfaction and loyalty.

4.0
Based on 2,779 reviews

2,171+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

This course covers key topics such as customer satisfaction surveys, net promoter scores, and customer effort scores, providing learners with a deep understanding of how to collect and interpret customer feedback. Additionally, it explores various reporting techniques, enabling learners to present data in a clear and actionable way. Upon completion, learners will be able to demonstrate their expertise in customer service metrics and reporting, making them highly valuable to employers. With the growing demand for customer-focused professionals, this certification can significantly boost career advancement opportunities and increase earning potential in various industries.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details

• Introduction to Customer Service Metrics
• Understanding Key Performance Indicators (KPIs) in Customer Service
• Measuring Customer Satisfaction (CSAT) and Net Promoter Score (NPS)
• Analyzing Customer Service Response Times and Resolution Rates
• Tracking Customer Service Quality through First Contact Resolution (FCR)
• Customer Service Metrics Reporting Best Practices
• Utilizing Data Visualization Tools for Customer Service Metrics
• Interpreting Customer Service Metrics to Drive Continuous Improvement
• Balancing Quantitative and Qualitative Customer Service Metrics

Career Path

The **Certificate in Customer Service Metrics & Reporting** is a valuable qualification for professionals seeking to enhance their skills in the UK job market. This program provides in-depth knowledge of customer service KPIs, reporting techniques, and data analysis, making it highly relevant for various roles. In this section, we feature a 3D pie chart highlighting the most in-demand skills for professionals with a Certificate in Customer Service Metrics & Reporting. The data visualization emphasizes the importance of customer service skills, data analysis, reporting, communication, and MS Office proficiency. With the ever-increasing focus on customer experience, professionals with a solid understanding of customer service metrics and reporting techniques are in high demand. The **Certificate in Customer Service Metrics & Reporting** equips learners with these essential skills, enhancing their career growth opportunities. Job market trends indicate a growing need for professionals who can analyze customer service data, identify trends, and make data-driven decisions. The **Certificate in Customer Service Metrics & Reporting** prepares learners to succeed in this high-growth area. In terms of salary ranges, professionals with these skills can expect competitive remuneration packages. Skilled customer service analysts and reporting specialists are well-compensated for their expertise. Obtaining a **Certificate in Customer Service Metrics & Reporting** can help individuals secure better-paying positions in their respective fields. In summary, the **Certificate in Customer Service Metrics & Reporting** is an investment in your career that pays off through increased job opportunities, competitive salary ranges, and in-demand skills. The 3D pie chart provided above offers a snapshot of the essential skills that employers seek in customer service metrics and reporting professionals.

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
CERTIFICATE IN CUSTOMER SERVICE METRICS & REPORTING
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment