Certificate in Feedback and Customer Retention

-- viewing now

The Certificate in Feedback and Customer Retention course is a crucial program designed to enhance professionals' ability to manage customer relationships, gather valuable feedback, and drive customer loyalty. In today's customer-centric world, this skillset is in high demand, with businesses striving to differentiate themselves through exceptional customer experiences.

4.0
Based on 7,423 reviews

4,974+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

This course equips learners with essential skills for career advancement, including effective communication, problem-solving, and analytical thinking. By mastering the art of gathering and interpreting customer feedback, learners can help organizations make informed decisions, improve products and services, and increase customer satisfaction and retention rates. As a result, this course is an excellent opportunity for professionals looking to stand out in the job market and make a meaningful impact in their organizations. By completing this course, learners will not only gain a deeper understanding of customer needs and preferences but also demonstrate their commitment to delivering exceptional customer experiences. In an era where customer loyalty is hard-won and easily lost, this course provides learners with the tools and knowledge they need to build long-lasting, profitable relationships with customers, making it an invaluable asset for any career-minded professional.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details

• Understanding Feedback and Customer Retention
• Importance of Customer Feedback in Business Success
• Collecting Customer Feedback: Methods and Tools
• Analyzing Customer Feedback for Improvement
• Customer Retention Strategies and Best Practices
• The Role of Customer Service in Feedback and Retention
• The Connection Between Feedback and Customer Loyalty
• Measuring Customer Satisfaction and Loyalty
• Turning Negative Feedback into Positive Outcomes
• Creating a Customer-Centric Culture for Feedback and Retention

Career Path

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
CERTIFICATE IN FEEDBACK AND CUSTOMER RETENTION
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment