Executive Development Programme in Customer Support Analytics & Leadership

-- viewing now

The Executive Development Programme in Customer Support Analytics & Leadership is a certificate course designed to empower professionals with essential skills for career advancement. This programme emphasizes the importance of data-driven decision-making in customer support, enabling learners to leverage analytics to improve customer satisfaction and loyalty.

5.0
Based on 7,227 reviews

5,649+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

In today's data-driven world, there is a high industry demand for professionals who can analyze and interpret data to drive business success. This course equips learners with the necessary analytical skills and leadership capabilities to excel in customer support roles, making them valuable assets in any organization. By the end of the programme, learners will have gained a deep understanding of customer support analytics, performance measurement, and leadership strategies. They will be able to use data to identify customer needs, develop effective support solutions, and lead teams to success. This course is an excellent opportunity for professionals looking to advance their careers in customer support and analytics.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details

• Executive Development Programme in Customer Support Analytics & Leadership
• Understanding Customer Support Analytics
• Importance of Metrics in Customer Support
• Key Customer Support Metrics to Track
• Customer Support Analytics Tools and Techniques
• Leadership in Customer Support: Setting Vision and Goals
• Developing and Managing Customer Support Teams
• Building a Customer-Centric Culture within the Organization
• Strategies for Customer Support Improvement
• Case Studies and Real-World Examples in Customer Support Analytics & Leadership

Career Path

The Executive Development Programme in Customer Support Analytics & Leadership is designed to help professionals excel in their careers by focusing on relevant job market trends, salary ranges, and skill demand in the UK. Customer Support Analyst: A customer support analyst is responsible for analyzing customer interactions and feedback to improve customer support operations. This role accounts for 45% of the customer support job market trends in the UK, making it a high-demand position. Customer Support Manager: A customer support manager oversees a team of customer support specialists and ensures they provide excellent customer service. This role represents 25% of the job market trends, making it a significant position in the industry. Customer Support Team Lead: A customer support team lead supervises a small group of customer support specialists, providing guidance and support to improve their performance. This role accounts for 15% of the job market trends. Customer Support Specialist: A customer support specialist directly interacts with customers to address their concerns and provide solutions. This role makes up the remaining 15% of the job market trends. By understanding these trends, professionals can make informed decisions about their career paths and gain a competitive edge in the UK customer support industry.

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
EXECUTIVE DEVELOPMENT PROGRAMME IN CUSTOMER SUPPORT ANALYTICS & LEADERSHIP
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment