Advanced Certificate in Service Management Essentials

Name: Advanced Certificate in Service Management Essentials
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The Advanced Certificate in Service Management Essentials is a comprehensive course designed to empower learners with the critical skills required for success in the service industry. This certificate program emphasizes the importance of understanding customer needs, managing service operations, and implementing effective service strategies.

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À propos de ce cours

In today's economy, the service sector is a major driver of growth and employment, making this course increasingly relevant and in-demand. By completing this program, learners will gain a competitive edge in their careers, with the ability to lead service teams, drive customer satisfaction, and improve service quality. The course covers a range of essential topics, including service strategy, service design, service transition, service operation, and continual service improvement. Learners will also have the opportunity to apply their knowledge in real-world scenarios, developing the skills and confidence they need to succeed in the service industry. In summary, the Advanced Certificate in Service Management Essentials is a valuable investment in your career, providing you with the skills and knowledge needed to excel in the service industry and advance to higher-level roles.

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Détails du cours

• Service Strategy: Understanding the role of service strategy in organizational success, including service design, transition, and operation. This unit will cover topics such as service portfolio management, service level management, and capacity management.

• Service Design: This unit will focus on the principles and practices of service design, including service solution design, service level management, and service compatibility and interoperability. Students will learn how to design services that meet customer needs and align with organizational objectives.

• Service Transition: This unit will cover the process of transitioning new or changed services into the live environment. Students will learn about service asset and configuration management, release and deployment management, and change management.

• Service Operation: This unit will focus on the day-to-day management of services, including event management, incident management, and problem management. Students will also learn about service request management and access management.

• Continual Service Improvement: This unit will cover the process of continually improving services to meet changing business needs. Students will learn about the ITIL Continual Service Improvement lifecycle, as well as techniques for measuring and improving service quality.

• Service Management Tools: This unit will cover the various tools and technologies used in service management, including service desk software, IT asset management tools, and monitoring and alerting tools.

• Service Integration and Management: This unit will focus on the principles and practices of service integration and management (SIAM), including multi-supplier management, service integration, and service alignment.

• Service Level Management: This unit will cover the process of negotiating, agreeing, monitoring, and reporting on service levels. Students will learn about the different types of service level agreements (SLAs), operational level agreements (OLAs), and underpinning contracts (UCs).

• Service Portfolio Management: This unit will focus on the management of the service portfolio, including the identification, classification, and prioritization of services. Students will learn about the different types of services (e.g. core, enabling, and enhancing services) and how to manage the service lifecycle.

Parcours professionnel

Exigences d'admission

Compréhension de base de la matière
Maîtrise de la langue anglaise
Accès à l'ordinateur et à Internet
Compétences informatiques de base
Dévouement pour terminer le cours

Aucune qualification formelle préalable requise. Cours conçu pour l'accessibilité.

Statut du cours

Ce cours fournit des connaissances et des compétences pratiques pour le développement professionnel. Il est :

Non accrédité par un organisme reconnu
Non réglementé par une institution autorisée
Complémentaire aux qualifications formelles

Vous recevrez un certificat de réussite en terminant avec succès le cours.

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London School of International Business (LSIB)

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05 May 2025

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