Executive Development Programme in Negotiation and Conflict Resolution for CX

Name: Executive Development Programme in Negotiation and Conflict Resolution for CX
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The Executive Development Programme in Negotiation and Conflict Resolution is a comprehensive certificate course, critical for C-suite executives. This programme addresses the increasing industry demand for leaders with advanced negotiation and conflict resolution skills.

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इस पाठ्यक्रम के बारे में

In today's complex business environment, effective negotiation and conflict resolution are essential for successful leadership. This course equips learners with the necessary skills to manage conflict, reduce tension, and facilitate positive outcomes in various business situations. By the end of this programme, learners will be able to demonstrate a deep understanding of negotiation and conflict resolution principles and apply these skills to real-world business scenarios. They will be equipped with the tools to manage difficult conversations, build stronger relationships, and drive business success. Investing in this course is a strategic move for both individuals and organizations. It not only enhances learners' professional skills but also increases their value in the job market, leading to better career advancement opportunities.

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पाठ्यक्रम विवरण

• Understanding Negotiation and Conflict Resolution: This unit will cover the basics of negotiation and conflict resolution, including the definition, types, and importance of each. It will also discuss the different approaches to negotiation and conflict resolution.
• Preparing for Negotiations: This unit will teach participants how to prepare for negotiations by identifying their goals, understanding the other party's interests, and developing a negotiation strategy.
• Communication Skills for Negotiation and Conflict Resolution: This unit will focus on effective communication skills, including active listening, assertiveness, and empathy, that are essential for successful negotiation and conflict resolution.
• Negotiation Techniques and Strategies: This unit will cover various negotiation techniques and strategies, such as BATNA (Best Alternative To a Negotiated Agreement), ZOPA (Zone of Possible Agreement), and interest-based negotiation.
• Conflict Resolution Strategies: This unit will discuss various conflict resolution strategies, such as mediation, arbitration, and negotiation, and their advantages and disadvantages.
• Dealing with Difficult Negotiations: This unit will provide participants with the necessary skills to handle difficult negotiations, such as dealing with aggressive or unreasonable negotiators.
• Building and Maintaining Relationships in Negotiation and Conflict Resolution: This unit will focus on the importance of building and maintaining relationships in negotiation and conflict resolution, including trust, credibility, and rapport.
• Negotiation and Conflict Resolution in the Context of CX: This unit will discuss the unique challenges of negotiation and conflict resolution in the context of Customer Experience (CX), including dealing with customer complaints, managing customer expectations, and providing excellent customer service.
• Ethics in Negotiation and Conflict Resolution: This unit will cover the ethical considerations of negotiation and conflict resolution, including honesty, fairness, and transparency.

करियर पथ

The **Executive Development Programme in Negotiation and Conflict Resolution** offers a comprehensive understanding of effective negotiation techniques and conflict resolution strategies. The demand for professionals in this area has been on the rise in the UK, with various job roles available for those who master these skills. This 3D pie chart presents the four primary job roles associated with this programme: Negotiator, Mediator, Conflict Analyst, and Conflict Resolution Trainer. The Percentage column indicates the relative representation of each role based on market trends. As a **Negotiator**, you will be responsible for resolving disputes and reaching agreements between parties. This role requires excellent communication skills and a solid understanding of negotiation strategies. In the UK, Negotiators can earn an average salary ranging from £30,000 to £75,000 per year, depending on the industry and level of experience. **Mediators** facilitate communication between conflicting parties to help them find a mutually agreeable solution. This role demands strong interpersonal skills, patience, and a thorough understanding of conflict resolution principles. The median salary for Mediators in the UK ranges from £25,000 to £60,000 per year. In the role of a **Conflict Analyst**, you will examine the root causes of conflicts to determine the best course of action for resolution. This role requires critical thinking, analytical skills, and expertise in conflict resolution theories. Conflict Analysts in the UK can expect an average salary ranging from £30,000 to £70,000 per year. Lastly, as a **Conflict Resolution Trainer**, you will teach individuals and organizations the necessary skills to manage and resolve conflicts. This role requires a deep understanding of conflict resolution principles and excellent communication skills. Conflict Resolution Trainers in the UK can earn an average salary ranging from £35,000 to £65,000 per year. By participating in the Executive Development Programme in Negotiation and Conflict Resolution, you will enhance your skills and improve job prospects in these high-demand roles.

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EXECUTIVE DEVELOPMENT PROGRAMME IN NEGOTIATION AND CONFLICT RESOLUTION FOR CX

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London School of International Business (LSIB)

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05 May 2025

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