Certificate in Effective CX Decision Frameworks
-- ViewingNowThe Certificate in Effective CX Decision Frameworks course is a powerful learning opportunity for professionals seeking to optimize customer experiences (CX) and drive business success. This course emphasizes the importance of data-driven decision-making, teaching you how to create and implement effective CX frameworks based on solid research and industry best practices.
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โข Customer Experience (CX) Decision Frameworks: An Introduction
โข Understanding the Customer Journey and Touchpoints
โข Developing Personas for Effective CX Decision Making
โข The Role of Data and Metrics in CX Decision Frameworks
โข Implementing a Voice of the Customer (VoC) Program
โข Key CX Metrics and KPIs for Decision Frameworks
โข Incorporating Employee Experience (EX) into CX Decision Frameworks
โข Using Design Thinking in CX Decision Frameworks
โข Case Studies: Successful CX Decision Framework Implementations
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