Professional Certificate in CRM for Customer Service Professionals
-- ViewingNowThe Professional Certificate in CRM (Customer Relationship Management) for Customer Service Professionals is a crucial course designed to enhance the skills of customer service professionals. This certificate course highlights the importance of CRM systems in managing customer relationships, fostering customer loyalty, and driving business growth.
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โข Introduction to CRM (Customer Relationship Management)
โข CRM Strategy and Planning
โข CRM Software and Tools
โข Customer Data Management
โข Customer Segmentation and Profiling
โข Customer Interaction and Engagement
โข Personalized Customer Experience
โข CRM Analytics and Reporting
โข CRM Best Practices and Compliance
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