Masterclass Certificate in Retail Customer Retention Metrics
-- ViewingNowThe Masterclass Certificate in Retail Customer Retention Metrics is a comprehensive course designed to equip learners with essential skills for career advancement in the retail industry. This course focuses on the importance of customer retention and the key metrics that measure its success.
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โข Customer Retention Basics: Understanding the Importance of Customer Retention and Its Impact on Business Growth
โข Customer Lifetime Value (CLV): Measuring the Total Revenue Generated by a Single Customer Over Time
โข Churn Rate: Calculating and Analyzing the Rate of Customer Loss
โข Retention Rate: Measuring the Percentage of Customers Who Continue to Purchase from the Business
โข Net Promoter Score (NPS): Assessing Customer Loyalty and Propensity to Recommend the Business
โข Repeat Purchase Rate: Tracking the Percentage of Customers Who Make Multiple Purchases
โข Customer Satisfaction (CSAT) Score: Measuring Customer Satisfaction Levels and Their Relationship to Retention
โข Retention Cost Analysis: Evaluating the Costs Associated with Retaining Customers vs. Acquiring New Ones
โข Retention Strategies: Developing Effective Tactics to Improve Customer Retention and Loyalty
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