Masterclass Certificate in Customer Retention: A Masterclass
-- ViewingNowThe Masterclass Certificate in Customer Retention is a comprehensive course designed to equip learners with essential skills for career advancement in customer success management. This program emphasizes the importance of customer retention in today's business landscape, where retaining existing customers is more cost-effective than acquiring new ones.
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โข Understanding Customer Retention
โข Importance and Benefits of Customer Retention
โข Customer Lifetime Value (CLV) and its Significance
โข Strategies for Customer Retention and Engagement
โข Personalization and Customer Experience (CX)
โข Metrics and Analytics for Customer Retention
โข Customer Feedback and its Role in Retention
โข Building Customer Loyalty and Advocacy
โข Case Studies on Successful Customer Retention Programs
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