Executive Development Programme in Building a Customer-Obsessed Culture
-- ViewingNowThe Executive Development Programme in Building a Customer-Obsessed Culture is a crucial certificate course designed to empower professionals with the skills to prioritize customer needs. In today's competitive business landscape, customer obsession is vital for organizations to thrive.
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โข Understanding Customers: Building Customer Empathy
โข Creating a Customer-Centric Strategy
โข Design Thinking for Customer Experience
โข Implementing Voice of the Customer Programs
โข Building and Leading Customer-Obsessed Teams
โข Utilizing Data and Metrics for Customer-Obsessed Decision Making
โข Creating a Customer-Obsessed Organizational Culture
โข Developing and Managing Customer-Focused Innovation
โข Customer Advocacy and Retention Strategies
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