Global Certificate in The Science of CX Design
-- ViewingNowThe Global Certificate in The Science of CX Design is a comprehensive course that equips learners with the essential skills required to excel in Customer Experience (CX) design. This course emphasizes the importance of CX design in today's business landscape, where customer satisfaction and loyalty are critical to an organization's success.
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Customer Experience (CX) Design Fundamentals
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Understanding Customer Segments and Personas
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Customer Journey Mapping and Analysis
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Design Thinking and CX Strategy
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Prototyping and Iterative Design in CX
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Measuring and Analyzing CX Metrics
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Emotion and Behavior in CX Design
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Scaling and Optimizing CX Design
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Ethics and Privacy in CX Design
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