Professional Certificate in Peer Mediation & Resolution
-- ViewingNowThe Professional Certificate in Peer Mediation & Resolution is a comprehensive course designed to equip learners with the essential skills needed to resolve conflicts in various professional settings. This program emphasizes the importance of effective communication, empathy, and active listening in mediating disputes, making it highly relevant in today's diverse and dynamic workplaces.
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โข Introduction to Peer Mediation & Resolution
โข Understanding Conflict Resolution Techniques
โข Active Listening & Communication Skills for Peer Mediators
โข Peer Mediation Process & Procedures
โข Conflict Analysis & Problem-Solving Strategies
โข Ethical Considerations in Peer Mediation
โข Diversity & Inclusivity in Peer Mediation
โข Implementing Peer Mediation Programs in Schools
โข Evaluating the Effectiveness of Peer Mediation Programs
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