Masterclass Certificate in Social Media for Customer Service Mastery
-- ViewingNowThe Masterclass Certificate in Social Media for Customer Service Mastery is a comprehensive course that equips learners with essential skills to excel in customer service through social media platforms. This program highlights the importance of social media in today's customer-centric world, where businesses prioritize customer satisfaction and loyalty.
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โข Social Media Customer Service Foundations
โข Understanding Social Media Platforms
โข Building a Social Media Customer Service Strategy
โข Social Listening and Monitoring
โข Engaging with Customers on Social Media
โข Managing Customer Complaints and Crises on Social Media
โข Measuring Social Media Customer Service Success
โข Leveraging Social Media Analytics for Customer Service
โข Social Media Customer Service Tools and Technologies
โข Future Trends in Social Media Customer Service
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