Masterclass Certificate in Customer Support Data Insights
-- ViewingNowThe Masterclass Certificate in Customer Support Data Insights is a comprehensive course designed to empower professionals with the necessary skills to leverage data-driven insights in customer support. In today's data-driven world, the ability to analyze and interpret customer support data is crucial for business success.
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โข Unit 1: Introduction to Customer Support Data Insights
โข Unit 2: Data Collection Techniques for Customer Support
โข Unit 3: Metrics and KPIs in Customer Support
โข Unit 4: Analyzing Customer Support Data with Statistics
โข Unit 5: Visualizing Customer Support Data for Stakeholders
โข Unit 6: Machine Learning and Predictive Analytics in Customer Support
โข Unit 7: Customer Support Data Insights for Product Development
โข Unit 8: Data Privacy and Security in Customer Support
โข Unit 9: Communicating Customer Support Data Insights to Teams
โข Unit 10: Case Studies in Customer Support Data Insights
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