Executive Development Programme in Support Analytics for Growth
-- ViewingNowThe Executive Development Programme in Support Analytics for Growth is a certificate course designed to empower professionals with the necessary skills to excel in the data-driven business landscape. This program emphasizes the importance of support analytics in driving business growth and customer satisfaction, making it highly relevant in today's data-centric world.
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Unit 1: Introduction to Support Analytics
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Unit 2: Data Analysis for Customer Support
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Unit 3: Metrics and KPIs in Support Analytics
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Unit 4: Leveraging Analytics for Customer Satisfaction
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Unit 5: Text Analytics for Customer Support
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Unit 6: Predictive Analytics in Support
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Unit 7: Using Analytics to Improve Agent Performance
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Unit 8: Data Visualization in Support Analytics
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Unit 9: Implementing an Analytics-Driven Support Strategy
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Unit 10: Case Studies in Support Analytics for Growth
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