Professional Certificate in Support Analytics for Business Growth
-- ViewingNowThe Professional Certificate in Support Analytics for Business Growth is a comprehensive course designed to equip learners with essential skills for data-driven decision-making in today's fast-paced business environment. This course is crucial for professionals seeking to advance their careers in support analytics, customer experience management, and business intelligence.
6,001+
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GBP £ 140
GBP £ 202
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โข Foundations of Support Analytics: Understanding the basics of support analytics, its importance, and how it contributes to business growth.
โข Data Analysis for Support Teams: Learning essential data analysis techniques, including data collection, cleaning, and interpretation.
โข Key Metrics in Support Analytics: Identifying and understanding crucial support analytics metrics, such as first response time, resolution time, customer satisfaction, and Net Promoter Score (NPS).
โข Customer Segmentation and Profiling: Techniques for segmenting and profiling customers to better understand their needs and preferences.
โข Predictive Analytics for Support: Introduction to predictive analytics, machine learning, and artificial intelligence in support, including sentiment analysis and chatbots.
โข Customer Journey Mapping: Visualizing and understanding the customer journey to identify opportunities for improvement and growth.
โข Implementing Support Analytics: Best practices for implementing support analytics, including data governance, change management, and communication strategies.
โข Continuous Improvement in Support Analytics: Strategies for ongoing improvement and optimization of support analytics for business growth.
Note: The above content is delivered in plain HTML format, without any Markdown code blocks or unnecessary symbols. The primary keyword is "Support Analytics," and secondary keywords, where relevant, include "data analysis," "metrics," "customer segmentation," "predictive analytics," "customer journey mapping," and "continuous improvement."
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