Certificate in Positive Communication Skills for Leaders
-- ViewingNowThe Certificate in Positive Communication Skills for Leaders is a comprehensive course designed to enhance your communication abilities in a leadership context. This program emphasizes the importance of clear, positive, and effective communication in driving success in today's fast-paced business environment.
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โข Understanding Positive Communication: This unit will cover the basics of positive communication, including its definition, importance, and benefits. It will also introduce the concept of emotional intelligence and its role in positive communication.
โข Active Listening: This unit will focus on the importance of active listening in positive communication. It will cover techniques for effective listening, such as paying full attention, providing feedback, and avoiding distractions.
โข Nonverbal Communication: This unit will explore the role of nonverbal communication in positive communication. It will cover topics such as body language, facial expressions, and tone of voice.
โข Conflict Resolution: This unit will discuss the importance of conflict resolution in positive communication. It will cover techniques for resolving conflicts, such as identifying the root cause, finding common ground, and compromising.
โข Giving and Receiving Feedback: This unit will focus on the importance of giving and receiving feedback in positive communication. It will cover techniques for delivering constructive feedback, such as being specific, objective, and solution-focused.
โข Empathy and Perspective-Taking: This unit will explore the role of empathy and perspective-taking in positive communication. It will cover techniques for understanding and sharing the feelings of others, such as active listening, asking open-ended questions, and paraphrasing.
โข Assertiveness: This unit will discuss the importance of assertiveness in positive communication. It will cover techniques for being assertive, such as expressing oneself clearly and respectfully, standing up for one's rights, and saying no when necessary.
โข Cultural Sensitivity: This unit will explore the role of cultural sensitivity in positive communication. It will cover topics such as understanding cultural differences, avoiding stereotypes, and using inclusive language.
โข Building Rapport: This unit will focus on the importance of building rapport in positive communication. It will cover techniques for building rapport, such as finding common ground, using positive language, and showing genuine interest in others.
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