Masterclass Certificate in Social Media Crisis Communication: A Results-Oriented Approach
-- ViewingNowThe Masterclass Certificate in Social Media Crisis Communication course is a comprehensive program that equips learners with the essential skills to manage and navigate through communication crises in the social media landscape. This course is vital in today's digital age, where businesses and organizations face increasing scrutiny and public pressure on social media platforms.
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โข Unit 1: Introduction to Social Media Crisis Communication
โข Unit 2: Understanding Crisis Communication Theory and Best Practices
โข Unit 3: Social Media Listening and Monitoring for Crisis Detection
โข Unit 4: Developing a Social Media Crisis Communication Plan
โข Unit 5: Crafting Effective Messages for Social Media in a Crisis
โข Unit 6: Social Media Crisis Simulation and Training
โข Unit 7: Stakeholder Engagement and Relationship Management during a Crisis
โข Unit 8: Ethical Considerations in Social Media Crisis Communication
โข Unit 9: Metrics and Evaluation for Social Media Crisis Communication
โข Unit 10: Case Studies and Best Practices in Social Media Crisis Communication
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