Certificate in Chatbot UX: Results-Oriented Design
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โข Introduction to Chatbots and UX Design: Understanding the basics of chatbots, their use cases, and the role of UX design in creating successful chatbot experiences.
โข User Research for Chatbots: Identifying user needs and preferences through user interviews, surveys, and data analysis to inform chatbot UX design.
โข Conversational Design: Creating effective conversational flows, designing prompts and responses, and utilizing natural language processing (NLP) techniques.
โข Persona Development for Chatbots: Defining chatbot personas, tone of voice, and character to align with brand and user expectations.
โข Chatbot Platforms and Tools: Exploring popular chatbot building platforms and tools, and selecting the right one for specific project needs.
โข Prototyping and Testing Chatbots: Creating low-fidelity and high-fidelity chatbot prototypes, and conducting user testing to validate design decisions.
โข Accessibility in Chatbot UX Design: Ensuring that chatbot experiences are accessible to users with disabilities, including those with visual, auditory, and cognitive impairments.
โข Optimizing Chatbot Performance: Analyzing user data and feedback to improve chatbot performance, reduce user frustration, and increase user engagement.
โข Ethics and Privacy in Chatbot UX Design: Understanding ethical considerations and privacy concerns in chatbot UX design, and implementing best practices to protect user data.
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