Global Certificate in Chatbot Interaction Design Best Practices
-- ViewingNowThe Global Certificate in Chatbot Interaction Design Best Practices course is a comprehensive program designed to equip learners with essential skills for creating effective and engaging chatbots. This course emphasizes the importance of user-centered design, natural language processing, and conversational UX in creating successful chatbots.
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โข Introduction to Chatbots: Understanding the basics of chatbots, their history, and their role in modern business communication.
โข Design Principles for Chatbots: Learning the key design principles to create effective and engaging chatbots.
โข Conversational UX (CUX): Exploring the importance of conversational user experience and its impact on chatbot interaction design.
โข Chatbot Personas and Tone of Voice: Developing chatbot personas and defining tone of voice to align with brand values and user expectations.
โข Natural Language Processing (NLP): Understanding the role of NLP in chatbot interaction design and its limitations.
โข Chatbot Platforms and Tools: Getting familiar with popular chatbot platforms and tools to build and deploy chatbots.
โข Chatbot Analytics and Optimization: Analyzing chatbot performance metrics and optimizing interaction design for better user engagement.
โข Chatbot Security and Privacy: Ensuring chatbot security and privacy best practices for user data protection.
โข Best Practices for Chatbot Testing: Following best practices for chatbot testing and quality assurance.
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