Professional Certificate in Peer Mediation: A Key to Success
-- ViewingNowThe Professional Certificate in Peer Mediation: A Key to Success is a comprehensive course designed to equip learners with essential skills in conflict resolution and mediation. This course is crucial in today's diverse and dynamic work environments, where conflicts are inevitable and the ability to mediate and resolve them amicably is in high demand.
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โข Introduction to Peer Mediation
โข Understanding Conflict Resolution
โข The Role of a Peer Mediator
โข Communication Skills for Peer Mediators
โข Active Listening and Empathy
โข Peer Mediation Techniques and Strategies
โข Peer Mediation Process and Procedures
โข Confidentiality and Imparitality in Peer Mediation
โข Peer Mediation Case Studies and Role-Plays
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