Certificate in Business Support Services Essentials
-- ViewingNowThe Certificate in Business Support Services Essentials is a comprehensive course designed to equip learners with essential skills for career advancement in business support services. This program focuses on the fundamental concepts and tools necessary to excel in administrative, customer service, and office management roles.
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โข Business Communication: Understanding the importance of effective communication in the business world, including written, verbal, and non-verbal communication skills.
โข Office Administration: Learning the fundamental skills required to manage an office, including organization, time management, and technology use.
โข Business Ethics: Examining the ethical considerations that arise in business support services, including confidentiality, professionalism, and legal compliance.
โข Customer Service: Developing the skills necessary to provide excellent customer service, including problem-solving, communication, and conflict resolution.
โข Business Document Production: Mastering the creation and production of various business documents, such as reports, memos, and presentations.
โข Business Support Software: Learning how to use popular business support software, including Microsoft Office Suite, Google Workspace, and project management tools.
โข Human Resources Basics: Understanding the basics of human resources management, including recruitment, onboarding, and employee relations.
โข Financial Literacy: Developing financial literacy skills, including budgeting, accounting, and financial reporting.
โข Business Operations: Learning about business operations, including supply chain management, logistics, and quality control.
Note: The above list of units is not exhaustive and may vary depending on the course provider.
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