Masterclass Certificate in Customer Experience Management for the Modern Age
-- ViewingNowThe Masterclass Certificate in Customer Experience Management for the Modern Age is a comprehensive course designed to empower professionals with the skills necessary to thrive in the modern customer experience landscape. This course is crucial in an era where customer experience has become a key differentiator for businesses, with 86% of buyers willing to pay more for a great customer experience.
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โข Customer Experience (CX) Fundamentals
โข Understanding Customer Journey Mapping
โข Design Thinking for Customer Experience Management
โข Voice of the Customer (VoC) Programs
โข Metrics and Analytics in Customer Experience Management
โข Leveraging Technology for Customer Experience
โข Building and Leading Customer-Centric Teams
โข Change Management in Customer Experience
โข CX Strategy and Implementation in the Modern Age
โข Real-world Case Studies and Best Practices in Customer Experience Management
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