Global Certificate in UX Strategy and Customer Experience
-- ViewingNowThe Global Certificate in UX Strategy and Customer Experience is a comprehensive course designed to meet the growing industry demand for User Experience (UX) professionals. This certification equips learners with essential skills required to create user-centric products and services, driving customer satisfaction and business growth.
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โข User Research and Analysis: Understanding user needs, behaviors, and pain points through various research methods and data analysis techniques.
โข Design Thinking and Ideation: Applying design thinking principles to ideate and generate user-centered solutions.
โข Information Architecture (IA): Structuring and organizing information to facilitate intuitive navigation and interaction.
โข User Interface (UI) Design: Creating visually appealing and functional interfaces that align with user needs and expectations.
โข Prototyping and Usability Testing: Developing interactive prototypes and conducting usability tests to validate design decisions and iterate on improvements.
โข Customer Journey Mapping: Visualizing and analyzing the customer experience across various touchpoints to identify opportunities for optimization.
โข Stakeholder Management and Communication: Engaging with stakeholders, aligning expectations, and effectively communicating UX strategy and design decisions.
โข Measurement and Analytics: Utilizing metrics, KPIs, and analytics tools to evaluate UX strategy effectiveness and identify areas for improvement.
โข Accessibility and Inclusive Design: Ensuring that UX strategy and design cater to users with diverse abilities and backgrounds, adhering to accessibility standards and guidelines.
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