Global Certificate in Outsourcing Deal Making Essentials
-- ViewingNowThe Global Certificate in Outsourcing Deal Making Essentials is a comprehensive course designed to empower professionals with the necessary skills to excel in the outsourcing industry. This course highlights the importance of deal making in outsourcing, emphasizing its impact on business success.
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Here are the essential units for a Global Certificate in Outsourcing Deal Making Essentials:
• Outsourcing Overview: Understanding the basics of outsourcing, its benefits, and challenges. This unit covers the key drivers of outsourcing, different types of outsourcing models, and the importance of outsourcing deal making.
• Service Provider Evaluation: Assessing the capabilities and suitability of potential service providers. This unit covers the key criteria for service provider evaluation, how to create a request for proposal (RFP), and the importance of due diligence in service provider selection.
• Contract Negotiation: Negotiating the terms and conditions of the outsourcing agreement. This unit covers the key elements of an outsourcing contract, how to negotiate service level agreements (SLAs), and the importance of risk management in contract negotiation.
• Relationship Management: Managing the relationship with the service provider to ensure a successful outsourcing arrangement. This unit covers the key principles of relationship management, how to establish communication channels, and how to manage conflicts and disputes.
• Performance Monitoring: Monitoring the performance of the service provider and ensuring that the agreed-upon SLAs are met. This unit covers the key performance indicators (KPIs) for outsourcing, how to establish a performance measurement framework, and how to conduct regular performance reviews.
• Governance and Compliance: Ensuring that the outsourcing arrangement complies with relevant laws, regulations, and industry standards. This unit covers the key principles of outsourcing governance, how to establish a governance framework, and how to manage compliance risks.
• Transition and Exit Planning: Planning for the transition of services to the service provider and preparing for the eventual exit from the outsourcing arrangement. This unit covers the key elements of transition planning, how to establish an exit strategy, and how to manage the termination of the
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