Certificate in Healthcare Performance: Conflict Resolution
-- ViewingNowThe Certificate in Healthcare Performance: Conflict Resolution is a comprehensive course designed to empower healthcare professionals with the necessary skills to manage and resolve conflicts in healthcare settings. This program emphasizes the importance of effective communication, negotiation, and mediation techniques, which are crucial for maintaining a positive work environment and ensuring high-quality patient care.
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โข Understanding Healthcare Performance · Examining the importance of effective conflict resolution in healthcare settings
โข Identifying Sources of Conflict · Recognizing common triggers and underlying causes of disputes
โข Communication Strategies for Conflict Resolution · Utilizing active listening, empathy, and assertiveness
โข Conflict Resolution Techniques · Implementing negotiation, mediation, and problem-solving approaches
โข Legal and Ethical Considerations · Addressing confidentiality, liability, and professional standards in conflict resolution
โข De-escalation Techniques · Managing heightened emotions and potential violence
โข Conflict Resolution in Interdisciplinary Teams · Fostering collaboration and addressing power imbalances
โข Conflict Resolution in Patient and Family Interactions · Balancing patient-centered care with healthcare staff needs
โข Conflict Resolution Training and Education · Developing and implementing educational programs for healthcare professionals
โข Evaluating Conflict Resolution Outcomes · Measuring the effectiveness of conflict resolution strategies in healthcare settings
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