Professional Certificate in Support Analytics for Enhanced Productivity
-- ViewingNowThe Professional Certificate in Support Analytics for Enhanced Productivity is a comprehensive course designed to equip learners with essential skills for optimizing support operations. This program emphasizes the importance of data-driven decision-making, empowering learners to leverage support analytics to improve productivity and customer satisfaction.
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โข Support Analytics Fundamentals
โข Data Collection Methods for Support Analytics
โข Analyzing Support Data for Productivity Improvement
โข Metrics and Key Performance Indicators (KPIs) in Support Analytics
โข Visualization Techniques for Support Data Analysis
โข Advanced Support Analytics: Predictive and Prescriptive Analysis
โข Implementing Support Analytics Tools and Solutions
โข Ethics and Privacy in Support Analytics
โข Change Management and Communication in Support Analytics
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