Professional Certificate in Retention Metrics & Insights
-- ViewingNowThe Professional Certificate in Retention Metrics & Insights is a comprehensive course designed to equip learners with the essential skills needed to drive customer retention and enhance business growth. This program focuses on the importance of retention metrics, customer analytics, and behavioral insights to help organizations make data-driven decisions.
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โข Understanding Retention Metrics
โข Key Retention Metrics: Customer Churn Rate & Retention Rate
โข Calculating and Interpreting Retention Metrics
โข The Importance of Retention Insights
โข Segmentation Strategies for Retention Analysis
โข Retention Cohort Analysis
โข Measuring Customer Lifetime Value (CLV)
โข Retention Metrics & Business Strategy
โข Implementing Retention Improvement Strategies
โข Monitoring & Reporting Retention Performance
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