Executive Development Programme in Chatbot Strategy & Implementation
-- ViewingNowThe Executive Development Programme in Chatbot Strategy & Implementation is a certificate course designed to meet the surging industry demand for experts who can leverage chatbot technology to enhance business operations and customer experience. This program emphasizes the importance of chatbots in today's digital landscape and equips learners with essential skills to design, implement, and manage chatbot strategies.
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โข Introduction to Chatbots & AI: Understanding the basics of chatbots, AI, and machine learning; identifying use cases and benefits for businesses.
โข Chatbot Platforms & Tools: Overview of popular chatbot building platforms and tools; hands-on experience in creating basic chatbots.
โข Designing Effective Chatbot Conversations: Best practices for conversation flow, user intent recognition, and natural language processing.
โข Chatbot Integration Strategies: Techniques for integrating chatbots with existing systems, channels, and data sources.
โข Data, Analytics & Optimization: Using data to measure and improve chatbot performance; A/B testing and continuous optimization.
โข Chatbot Security & Compliance: Ensuring chatbots meet data privacy and security requirements; understanding legal and ethical considerations.
โข Change Management & User Adoption: Strategies for driving successful adoption, managing change, and addressing user resistance.
โข Chatbot Strategy & Roadmap: Developing a comprehensive chatbot strategy, roadmap, and business case for executive approval.
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