Masterclass Certificate in Holiday Design & Customer Journey Mapping
-- ViewingNowThe Masterclass Certificate in Holiday Design & Customer Journey Mapping is a comprehensive course that equips learners with essential skills for career advancement in the event planning and customer experience industries. This course emphasizes the importance of creating memorable holiday experiences and mapping customer journeys to drive business growth and customer loyalty.
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⢠Unit 1: Introduction to Holiday Design & Customer Journey Mapping
⢠Unit 2: Understanding Customer Personas & Segments
⢠Unit 3: Mapping the Customer Journey: Pre-Holiday Phase
⢠Unit 4: Mapping the Customer Journey: Holiday Experience
⢠Unit 5: Mapping the Customer Journey: Post-Holiday Follow-up
⢠Unit 6: Designing Personalized Holiday Offers & Promotions
⢠Unit 7: Enhancing Customer Experience through Omnichannel Strategies
⢠Unit 8: Measuring Success: Key Metrics in Holiday Design & Customer Journey Mapping
⢠Unit 9: Best Practices in Holiday Design & Customer Journey Mapping
⢠Unit 10: Case Studies & Real-World Examples
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