Certificate in Retention Tactics and Strategies
-- ViewingNowThe Certificate in Retention Tactics and Strategies is a comprehensive course designed to equip learners with the essential skills needed to excel in customer retention and loyalty management. This course emphasizes the importance of retaining customers, reducing churn, and increasing customer lifetime value in today's highly competitive business landscape.
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⢠Customer Segmentation
⢠Understanding Customer Behavior
⢠Developing Retention Strategies
⢠Implementing Retention Programs
⢠Measuring Retention Success
⢠Customer Lifetime Value (CLV)
⢠Personalization and Customization
⢠Building Customer Loyalty
⢠Handling Customer Churn
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