Certificate in Mobile Banking Customer Experience
-- ViewingNowThe Certificate in Mobile Banking Customer Experience course is a crucial program designed to meet the growing industry demand for experts in mobile banking. This course emphasizes the importance of creating seamless and engaging mobile banking experiences that drive customer loyalty and satisfaction.
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⢠Mobile Banking Basics: Understanding Mobile Banking Channels, Mobile Banking Security, Mobile Banking Features and Functions
⢠User Experience (UX) Design: Design Thinking, User-Centered Design, Mobile Interface Design, Usability Testing
⢠Customer Journey Mapping: Customer Segmentation, Customer Needs and Pain Points, Touchpoints and Channels, Journey Mapping Techniques
⢠Mobile Banking Analytics: Data Collection and Analysis, User Behavior Insights, Metrics and Key Performance Indicators
⢠Customer Support and Engagement: Customer Service Channels, Proactive Support Strategies, Customer Feedback and Improvement Loop
⢠Mobile Banking Security: Security Threats and Vulnerabilities, Security Measures and Controls, Fraud Prevention and Detection
⢠Regulatory Compliance: Mobile Banking Regulations, Compliance Requirements, Risk Management Strategies
⢠Digital Onboarding: Customer Identification and Verification, Account Opening Process, User Activation and Engagement
⢠Mobile Banking Innovation: Emerging Technologies, Industry Trends, Innovation Strategies and Best Practices
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