Certificate in Social Listening for Better Customer Engagement
-- ViewingNowThe Certificate in Social Listening for Better Customer Engagement is a comprehensive course that empowers learners with the essential skills to monitor and analyze social media conversations to enhance customer engagement. In today's digital age, social listening has become a critical aspect of business strategy, and this course equips learners with the knowledge and tools to leverage social media data for improved customer engagement, brand reputation management, and market research.
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⢠Introduction to Social Listening
⢠Understanding Customer Engagement
⢠Importance of Social Media Monitoring
⢠Setting Up Social Listening Tools
⢠Analyzing Social Media Data
⢠Identifying Customer Trends and Insights
⢠Developing a Social Listening Strategy
⢠Engaging with Customers through Social Listening
⢠Measuring the Impact of Social Listening
⢠Best Practices in Social Listening
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