Masterclass Certificate in Customer Support Analytics Trends
-- ViewingNowThe Masterclass Certificate in Customer Support Analytics Trends is a comprehensive course designed to equip learners with essential skills for career advancement in customer support analytics. This course focuses on the latest trends and best practices in customer support analytics, providing learners with the knowledge and tools they need to drive data-driven decision making in their organizations.
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⢠Unit 1: Introduction to Customer Support Analytics Trends
⢠Unit 2: Key Metrics in Customer Support Analytics
⢠Unit 3: Data Analysis Techniques for Customer Support
⢠Unit 4: Utilizing AI and Machine Learning in Customer Support Analytics
⢠Unit 5: Customer Experience Management and Analytics
⢠Unit 6: Text Analytics and Sentiment Analysis in Customer Support
⢠Unit 7: Predictive Analytics for Customer Support
⢠Unit 8: Omni-Channel Analytics in Customer Support
⢠Unit 9: Data Visualization and Reporting in Customer Support Analytics
⢠Unit 10: Best Practices and Future Trends in Customer Support Analytics
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