Professional Certificate in Service Leadership for Impact
-- ViewingNowThe Professional Certificate in Service Leadership for Impact is a cutting-edge course designed to equip learners with the essential skills necessary to excel in service leadership roles. This certificate program emphasizes the importance of creating positive social impact through service leadership, making it highly relevant in today's socially conscious business environment.
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⢠Service Leadership Foundations
⢠Understanding Customer Needs and Expectations
⢠Developing a Service Vision and Strategy
⢠Implementing Service Metrics and Measurements
⢠Building a Customer-Centric Culture
⢠Service Design Thinking and Innovation
⢠Emotional Intelligence and Communication Skills for Service Leaders
⢠Change Management and Continuous Improvement in Service
⢠Stakeholder Management and Collaboration in Service
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