Professional Certificate in Retention Metrics & Insights
-- ViewingNowThe Professional Certificate in Retention Metrics & Insights is a comprehensive course designed to equip learners with the essential skills needed to drive customer retention and enhance business growth. This program focuses on the importance of retention metrics, customer analytics, and behavioral insights to help organizations make data-driven decisions.
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⢠Understanding Retention Metrics
⢠Key Retention Metrics: Customer Churn Rate & Retention Rate
⢠Calculating and Interpreting Retention Metrics
⢠The Importance of Retention Insights
⢠Segmentation Strategies for Retention Analysis
⢠Retention Cohort Analysis
⢠Measuring Customer Lifetime Value (CLV)
⢠Retention Metrics & Business Strategy
⢠Implementing Retention Improvement Strategies
⢠Monitoring & Reporting Retention Performance
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