Global Certificate in Retail Customer Experience Design
-- ViewingNowThe Global Certificate in Retail Customer Experience Design is a comprehensive course that emphasizes the importance of creating outstanding shopping experiences to drive sales and customer loyalty. With the retail industry undergoing significant transformation due to e-commerce and changing consumer behavior, there's an increasing demand for professionals who can design innovative and engaging customer experiences.
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⢠Customer Experience (CX) Fundamentals: Understanding the basics of customer experience, its importance, and how it impacts retail businesses.
⢠Customer Journey Mapping: Learning to map and analyze the customer journey in various retail touchpoints.
⢠Design Thinking for Retail CX: Applying design thinking methodologies to develop customer-centric retail experiences.
⢠User Research and Insights: Gathering and interpreting user research to inform retail CX design decisions.
⢠Retail Experience Prototyping: Creating and testing prototypes of retail experiences to validate design concepts.
⢠Customer Experience Metrics and KPIs: Identifying, measuring, and tracking key performance indicators (KPIs) related to retail customer experience.
⢠Omnichannel Retail Experience Design: Designing seamless and integrated customer experiences across various retail channels.
⢠Inclusive and Accessible Retail Design: Ensuring retail experiences are accessible and inclusive to all customers.
⢠Scaling and Implementing Retail CX Design: Transitioning retail CX designs from concept to reality, focusing on implementation strategies and scalability.
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