Professional Certificate in Crisis Communication: Building Trust and Credibility
-- ViewingNowThe Professional Certificate in Crisis Communication: Building Trust and Credibility is a vital course that teaches learners how to communicate effectively during challenging situations. This program is critical in today's unpredictable business environment, where companies must respond promptly and appropriately to crises to maintain their reputation and customer loyalty.
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⢠Unit 1: Introduction to Crisis Communication
⢠Unit 2: Building Trust in Crisis Situations
⢠Unit 3: Credibility: The Cornerstone of Effective Crisis Communication
⢠Unit 4: Developing a Crisis Communication Strategy
⢠Unit 5: Media Relations in Crisis Communication
⢠Unit 6: Stakeholder Engagement during Crises
⢠Unit 7: Social Media Management in Crisis Situations
⢠Unit 8: Ethical Considerations in Crisis Communication
⢠Unit 9: Case Studies: Successful and Unsuccessful Crisis Communication
⢠Unit 10: Post-Crisis Evaluation and Continuous Improvement
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